Return & Cancellation Policy

Cancellation Policy:-

  1.  Orders can be canceled within 24 hours of placement for a full refund.
  2. Once an order is shipped, it cannot be cancelled.

Refund Policy:-

We strive to ensure complete satisfaction with our products. If you're not happy, let us know!

       

  1. Refund requests must be made within 15 days of purchase.
  2. Items must be unused and in their original packaging to qualify for a refund.
  3. Personalized gifts are non-refundable unless there was an error on our part.
  4. To initiate a refund, please contact our customer service team with your order details.
  5. Shipping costs are non-refundable, and customers are responsible for return shipping fees.
  6. Once we receive the returned item, we will process your refund within 5-7 business days.
  7. Refunds will be issued to the original payment method used at checkout.
  8. Please keep your receipt as proof of purchase for any refund requests.
  9. The refund process will commence upon receipt of the product at our warehouse, following  completion of all quality checks and verifications. Please allow up to 7 working days for the refund to be processed. 
  10. For any further questions, feel free to reach out to our support team!

We reserve the right to refuse a refund or replacement request if the customer does not comply with the terms of our policy.

Return / Replacement Policy:

  1. In the unlikely event that the customer receives a defective or damaged product, they can request a replacement within 3 days of delivery by emailing somya.shreyash@gmail.com with their order ID and a description and photo of the issue.
  2. The replacement will be provided for the same product, subject to availability.
  3. Please note that the original packaging, tags, and price tags must be kept intact for any return to be accepted. Returns will not be accepted if the original box, price tags, or other packaging elements are damaged.
  4. If the product is out of stock or unavailable, the customer can choose to receive a full refund or select an alternative product of equal value.
  5. The replacement policy is applicable only for products that are defective or damaged upon delivery. It is not applicable for products that are damaged due to customer mishandling or misuse.
  6. Please note that we do not offer reverse pickup facility and the customer must arrange for the product to be shipped back to us using a reliable courier service. The shipping charges for the return will be borne by the customer.